Top Help Desk Software - 2025
Updated on: 03rd May 2025
1. Happyfox
Best Help Desk Software
Help Desk Software
14 Days
N/A
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Help Desk
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
2. ServiceWise
ITSM Software that improves efficiency across different departments.
Help Desk Software
30 Days
$20
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Email Integration
- Escalation
- Live Chat
- Multilingual
- SLA
- Ticketing Management
- Change Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Reports
- SLA Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- Windows
3. Casengo
Customer service software for ambitious teams
Help Desk Software
14 Days
N/A
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
4. JitBit HelpDesk
Helpdesk Ticketing System
Help Desk Software
Available
$29
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
5. Dixa
Make every conversation count.
Help Desk Software
N/A
N/A
Other Category
- Call Center Software
- Customer Engagement Software
- Customer Experience Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Communication Management
- Feedback Management
- Live Chat
- Reporting/Analytics
- Self Services
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Operations Management
- Survey/Poll Management
- Call Logging
- Call Recording
- Call Scripting
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
6. HelpCrunch
Customer communication platform for Support, Marketing & Sales
Help Desk Software
14 Days
$12
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
7. CustomerFirst
CustomerFirst is a CRM Help Desk software.
Help Desk Software
N/A
N/A
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customization
- Email Integration
- Escalation
- Live Chat
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- Windows
8. C-Desk
Complete Helpdesk Solution
Help Desk Software
Available
Free
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
9. Hesk
Choose the help desk software company that's right for you!
Help Desk Software
30 Days
$39.95
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- SLA
- Ticketing Management
- IT Asset Management
- Knowledge Base
- Reports
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
10. OfficeAmp
Internal help desk to manage employee requests
Help Desk Software
14 Days
$1
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
11. HelpDeskEddy
Unified сustomer support system
Help Desk Software
Available
N/A
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Online Application
- Call Routing
- Escalation
- Email Integration
- Live Chat
- Multi-Channel
- Multilingual
- Customizable Branding
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- Android
- Windows
12. Support.ly
All-in-one helpdesk ticketing system
Help Desk Software
14 Days
$14.99
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Document Storage
- Interaction Tracking
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
13. Helpy
Customer support software for organizations serious about data control.
Help Desk Software
Available
Free
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Social Media Integration
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
14. Awesome Support
Make Customer Support A Breeze From Within Your WordPress Site
Help Desk Software
N/A
N/A
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Platforms
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
15. Motadata HelpDesk
IT Service Desk Software for Modern yet Simple Interface for Digital Enterprise
Help Desk Software
30 Days
N/A
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
Platforms
- Cloud Hosted
- On Premises
- Windows
- Mac
- Linux
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16. SeamlessDesk
Be the Superman of customer service
Help Desk Software
Available
Free
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
- Change Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Reports
- SLA Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
17. SmarterTrack
The Online Help Desk You Need
Help Desk Software
30 Days
$20
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- Windows
18. Central Desk
Answer support requests quickly and easily with Central Desk.
Help Desk Software
30 Days
N/A
Other Category
- Help Desk Software
Features
- Attendance Tracking
- Customer Review
- Online Application
- Call Routing
- Escalation
- Live Chat
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
19. Daktela Polska
Multi-channel customer service. Built-in virtual exchange. Built-in CRM.
Help Desk Software
N/A
N/A
Other Category
- Call Center Software
- Call Tracking Software
- Customer Service Software
- Help Desk Software
- Speech Recognition Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Email Integration
- Escalation
- Knowledge Base
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Audio Capture
- Automatic Transcription
- Concatenated Speech
- Custom Dictionary
- Customizable Macros
- Speech-to-Text Analysis
- Voice Recognition
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Call Recording
- Call Routing
- Caller Identification
- CRM Integration
- Intuitive Dashboard
- Real-Time Analytics
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
20. Teknovate CRM
A Complete Solution to Improve Your Sales Performance.
Help Desk Software
7 Days
N/A
Other Category
- CRM Software
- Help Desk Software
- Lead Management Software
Features
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Lead Management
- Reporting
- Security
- Workflow Automation
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Interaction Tracking
- Knowledge Base
- Ticketing Management
- Campaign Management
- Email Integration
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Pipeline Management
- Operations Management
- Sales Tracking
Platforms
- Cloud Hosted
- On Premises
- Web-based
- Windows
- Mac
- Linux
21. Roby
Simple Helpdesk For Internal Support
Help Desk Software
N/A
$250
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Interaction Tracking
- Live Chat
- Multi-Channel
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
22. Halp
Ticketing, powered by your conversations
Help Desk Software
14 Days
$15
Other Category
- Help Desk Software
- Remote Work Software
- Service Desk Software
Features
- Change Management
- Incident Management
- IT Asset Management
- Mobile Access
- Procurement Management
- Self Service Portal
- SLA Management
- Analytics & Reporting
- Alerts
- Customer Review
- Document Storage
- Email Integration
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
- Audio/Video Calls
- Collaboration
- Employee Monitoring
- Live Chat
- Remote Access
- Operations Management
Platforms
- Cloud Hosted
- Web-based
23. TeraNet Help Desk
T-HELPDESK HELP & SERVICE DESK TICKETING
Help Desk Software
N/A
N/A
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Interaction Tracking
- Live Chat
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Self Service Portal
- SLA Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
24. CloudApper Desk
A fast, efficient and effective customer ticketing app
Help Desk Software
N/A
N/A
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Knowledge Base
- Ticketing Management
- Incident Management
- IT Asset Management
- Knowledge Base
- Reports
- SLA Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
25. SeQure Internal Helpdesk
Mobile First Helpdesk for your Hybrid Workforce
Help Desk Software
14 Days
$29
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
26. Elevio
Lower Support Load, More Engagement.
Help Desk Software
14 Days
$79
Other Category
- Content Management Software
- Customer Engagement Software
- Customer Experience Software
- Help Desk Software
- Knowledge Management Software
- Review Management Software
Features
- Customization
- Dashboards
- Document Storage
- Email Integration
- Knowledge Base
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
- Analytics
- Content Publishing
- Form Builder
- Media Management
- Multilingual
- Scheduling
- SEO Management
- Website Management
- Access Control
- Cataloging/Categorization
- Collaboration
- Content Management
- Knowledge Base Management
- Operations Management
- Search/Filter
- Security
- Self Service Portal
- Analytics & Insights
- Campaign Management
- Dashboard
- Feedback Management
- Review Generation
- Review Monitoring
- Review Notifications
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Live Chat
- Reporting/Analytics
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Reporting & Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
27. Aisera
Elevate Your Employee & Customer Experience
Help Desk Software
N/A
N/A
Other Category
- Customer Experience Software
- Customer Service Software
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Appointment Management
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
28. EcholoN
Enterprise Service Management Suite - Made in Germany
Help Desk Software
N/A
N/A
Other Category
- Customer Service Software
- Help Desk Software
- Quality Management Software
- Service Desk Software
Features
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Appointment Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Audit Management
- Complaint Management
- Defect Tracking
- Document Control
- Equipment Management
- Maintenance Management
- Performance Reporting
- Risk Management
- Supplier Quality Control
- Training Management
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
29. EngageBay
Market better. Sell faster.
Help Desk Software
Available
$14.99
Other Category
- CRM Software
- Email Management Software
- Email Marketing Software
- Help Desk Software
- Lead Generation Software
- Lead Management Software
- Live Chat Software
- Marketing Automation Software
- Sales Force Automation Software
- Social Media Marketing Software
Features
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- Forecasting & Analytics
- Lead Management
- Reporting
- Sales Automation
- Workflow Automation
- A/B Testing
- Analytics/ROI Tracking
- Customizable CTAs
- Google AdWords Visibility
- Lead Management
- Sales Intelligence
- Search Marketing
- Segmentation and Targeting
- Social Marketing
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Live Chat
- Multilingual
- SLA
- Ticketing Management
- A/B Testing
- Auto-Responders
- Customer Surveys
- Dynamic Content
- Event Triggered Email
- Landing Pages/Web Forms
- Mailing List Management
- Operations Management
- Subscriber Management
- Campaign Management
- Contact Management
- Email Integration
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Source Tracking
- Account Management
- Campaign Management
- Customer Communications
- Email Marketing
- Lead Management
- Proposal Generation
- Sales Forecasting
- Workflow and Approvals
- Antivirus
- Email Monitoring
- Response Management
- Routing
- Signature Management
- Whitelisting/Blacklisting
- Data Import/Export
- Landing Page Builder
- Lead Capture
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- Pipeline Management
- Prospecting Tools
- Reporting & Analytics
- Campaign Management
- Content Curation
- Engagement
- Multi-Account Management
- Publishing Management
- Scheduling
- Social Analytics
- Alerts/Notifications
- Chat Bots
- File Transfers
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
30. Yorodesk
The Only Help Desk Software Built on Yorodesk
Help Desk Software
Available
Free
Other Category
- Help Desk Software
Features
- Dashboards
- Knowledge Base
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- Android
- Windows
- Mac
- Linux
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31. Apptivo
SOFTWARE THAT GROWS WITH YOUR BUSINESS
Help Desk Software
30 Days
$8
Other Category
- Billing and Invoicing Software
- CRM Software
- Distribution Software
- eCommerce Software
- E-Commerce Software
- Expense Report Software
- Help Desk Software
- Procurement Software
- Project Management Software
Features
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Workflow Automation
- Alerts/Notifications
- Collaboration
- Dashboard
- Expense Tracking
- Project Tracking
- Project Planning
- Reporting and Forecasting
- Resource Management
- Task Management
- Timesheets
- Workflow Management
- Billing Portal
- Customer Database
- Customizable Invoices
- Hourly Billing
- Multi-Currency
- Online Invoicing
- Online Payments
- Loyalty Program
- Project Billing
- Tax Calculator
- Templates
- Asset Management
- Budget Management
- Catalog Management
- Invoice Processing
- Purchase Order Management
- Requisitions & Approvals
- Automated Workflows
- Drag & Drop
- Integrations
- Mobility
- Receipt Management
- Workflow Management
- Financial Management
- Logistics Management
- Purchasing
- Operations Management
- Returns Management
- Warehouse Management
- Catalog Management
- CRM
- Data Security
- Email Marketing
- Inventory Management
- Mobile Access
- Order Management
- Reporting & Analytics
- Returns Management
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Interaction Tracking
- Live Chat
- Multilingual
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
32. CloudYogi CRM
Grow Your Business with the Most Flexible CRM Application
Help Desk Software
30 Days
N/A
Other Category
- Contact Management Software
- CRM Software
- Help Desk Software
- Lead Management Software
Features
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Forecasting & Analytics
- Lead Management
- Pipeline Management
- Reporting
- Sales Automation
- Contact Management
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Operations Management
- Sales Tracking
- Contact Import/Export
- Lead Management
- Reminders
- Search/Filter
- Segmentation
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Response Template
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- Windows
33. ngDesk
Ready to Go Easy to Use
Help Desk Software
Available
Free
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
34. ClickDesk
Convert your visitors to happy customers
Help Desk Software
Available
Free
Other Category
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
- Canned Responses
- Chat Bots
- Geo Targeting
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
35. EvantoDesk
Powerful yet simple help desk software.
Help Desk Software
Available
$15
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Help Desk
- Knowledge Base
- Live Chat
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
36. Helpwise
Convert Customer Queries into Customer Delight
Help Desk Software
14 Days
$12
Other Category
- Customer Service Software
- Customer Success Software
- Help Desk Software
- Live Chat Software
Features
- Alerts/Notifications
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Self-Service Portal
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Operations Management
- Task Management
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- File Transfers
- Proactive Chat
- Reports & Analytics
- Secured Encryption
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
37. Re:Desk
BEST TICKETING SYSTEM FOR SMALL BUSINESS
Help Desk Software
30 Days
$250
Other Category
- Customer Service Software
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Response Template
- Ticketing Management
- Alerts/Notifications
- Help Desk
- Knowledge Base
- Self-Service Portal
- Change Management
- CMDB
- Incident Management
- Knowledge Base
- Reports
- Self Service Portal
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
38. Richpanel
Effortless customer support for your ecommerce store
Help Desk Software
14 Days
$80
Other Category
- Customer Service Software
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Alerts/Notifications
- Appointment Management
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
39. OneDesk
Manage your projects, support your customers, provide services.
Help Desk Software
14 Days
$9
Other Category
- Help Desk Software
- Product Roadmap Software
- Project Management Software
Features
- Alerts/Notifications
- Collaboration
- Dashboard
- Expense Tracking
- Idea Management
- Portfolio Management
- Project Tracking
- Project Planning
- Reporting and Forecasting
- Resource Management
- Task Management
- Timesheets
- Workflow Management
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Collaboration
- Content Import/Export
- Diagramming
- Drag & Drop
- Feature Management
- Milestone Tracking
- Prioritization
- Visualization
- Workflow Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
40. Issuetrak
Help desk software headache-free.
Help Desk Software
N/A
$59
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
41. Wix Answers
Wix Answers puts all support channels under the same platform.
Help Desk Software
14 Days
$24
Other Category
- Call Center Software
- Customer Service Software
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Interactive Voice Response
- Queue Management
- Operations Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
42. Front
One place to take care of all your customers
Help Desk Software
7 Days
$9.00
Other Category
- Customer Experience Software
- Customer Service Software
- Help Desk Software
- Live Chat Software
- Team Communication Software
- Team Management Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Multi-Channel
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Activity/News Feed
- Alerts/Notifications
- Collaboration
- File Sharing
- Meeting Management
- Mobile Access
- Real-time Chat
- Task Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Operations Management
- Survey/Poll Management
- Text Analysis
- Assignment Management
- Commenting/Notes
- Goal Setting/Tracking
- Messaging
- Productivity Analysis
- Project Planning
- Scheduling
- Task Management
- Third Party Integration
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
43. ProProfs Help Desk
Delighting Customers with Faster Ticket Resolution.
Help Desk Software
15 Days
$15
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Change Management
- CMDB
- Knowledge Base
- Mobile Access
- Problem Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
Platforms
- Cloud Hosted
- Web-based
44. Gladly
Deliver personalized customer experiences at scale
Help Desk Software
N/A
N/A
Other Category
- Call Center Software
- Customer Experience Software
- Customer Service Software
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
Platforms
- Cloud Hosted
- Web-based
- Windows
45. Vtiger Help Desk
Build Enduring Customer Relationships
Help Desk Software
Available
Free
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
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46. Gorgias
Gorgias is a customer support helpdesk specially designed for Shopify stores
Help Desk Software
7 Days
$60
Other Category
- Help Desk Software
Features
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Live Chat
- Multilingual
Platforms
- Cloud Hosted
- Web-based
47. Salesforce Service Cloud
The Salesforce Service Cloud of Customer Support.
Help Desk Software
30 Days
$300
Other Category
- Customer Engagement Software
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
- Help Desk
- Knowledge Base
- Response Templates
- Self-Service Portal
- Social Media Integration
- Feedback Management
- Live Chat
- Reporting/Analytics
- Self Services
- Video Support
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
48. Zoho Desk
Put customer service at the heart of your company.
Help Desk Software
Available
Free
Other Category
- Customer Engagement Software
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Help Desk
- Self-Service Portal
- Social Media Integration
- Communication Management
- Feedback Management
- Live Chat
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
49. Freshdesk
Affordable customer support software.
Help Desk Software
Available
Free
Other Category
- Customer Service Software
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
50. HubSpot Help Desk
Help Desk & Ticketing Software
Help Desk Software
Available
Free
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux