Daktela Polska

Multi-channel customer service. Built-in virtual exchange. Built-in CRM.

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Category
  • Call Center Software
  • Call Tracking Software
  • Customer Service Software
  • Help Desk Software
  • Speech Recognition Software
Features
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Email Integration
  • Escalation
  • Knowledge Base
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
  • Audio Capture
  • Automatic Transcription
  • Concatenated Speech
  • Custom Dictionary
  • Customizable Macros
  • Speech-to-Text Analysis
  • Voice Recognition
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Call Recording
  • Call Routing
  • Caller Identification
  • CRM Integration
  • Intuitive Dashboard
  • Real-Time Analytics
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

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