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Category
  • Call Center Software
  • Customer Experience Software
  • Customer Service Software
  • Help Desk Software
  • Live Chat Software
Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
Platforms
  • Cloud Hosted
  • Web-based
  • Windows

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