Top Customer Experience Software - 2025
Updated on: 03rd May 2025
1. Preferred Patron
LOYALTY AND GIFT CARD SOLUTIONS WE HAVE THE RIGHT SOLUTION FOR YOU!
Customer Experience Software
N/A
$79
Other Category
- Community Software
- Customer Engagement Software
- Customer Experience Software
- Customer Loyalty Software
- Customer Success Software
Features
- Activity Tracking
- CRM
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Referral Tracking
- Reporting and Analytics
- Rewards Management
- Activity Feed
- Content Management
- Group Management
- Membership Management
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Gamification
- Reporting/Analytics
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Operations Management
- Survey/Poll Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
2. eGain Solve
Customer engagement hub suite.
Customer Experience Software
N/A
N/A
Other Category
- Call Tracking Software
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
Features
- Alerts/Notifications
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- CRM Integration
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Communication Management
- Feedback Management
- Response Template
- Reporting/Analytics
- Self Services
Platforms
- Cloud Hosted
- Web-based
3. NUVI
An Analytical Solution to Social Customer Experience
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Social Media Management Software
Features
- Multi-Account Management
- Social Media Monitoring
- Dashboard
- Operations Management
- Sentiment Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
4. Survio
Easy-to-use survey software for Customer Satisfaction.
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Market Research Software
Features
- Benchmarking
- Compensation Management
- Data Management
- Face-to-Face
- Multi- Channel Distribution
- Panel Management
- Paper-Based
- Phone-Based
- Reporting/Analysis
- Sample Management
- Statistical Analysis
- Survey Management
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Operations Management
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
- Android
5. Confirmit
Deliver Complete, Efficient Market Research Services.
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Market Research Software
Features
- Benchmarking
- Compensation Management
- Data Management
- Multi- Channel Distribution
- Panel Management
- Reporting/Analysis
- Sample Management
- Statistical Analysis
- Action Management
- Multi-Channel Data Collection
- Predictive Analytics
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
6. TapMango
Customer Loyalty & Online Ordering done right.
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Customer Loyalty Software
Features
- Activity Tracking
- CRM
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Referral Tracking
- Reporting and Analytics
- Rewards Management
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
7. Brandify Store Locator
Single answer to Local, connecting global brands with local consumers
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Store Locator Software
Features
- Automatic Location Detection
- Directions
- Distance Calculation
- Event Promotions
- Mapping
- Multilingual
- Product Search
- Promotions Management
- Search/Filter
- Website Integration
- White Label
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
8. Sonar
Get better insights, faster
Customer Experience Software
30 Days
$500
Other Category
- Customer Experience Software
Features
- Feedback Management
- Multi-Channel Data Collection
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
9. SailPlay
Driving your customers back. Automatically.
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Customer Loyalty Software
Features
- Activity Tracking
- CRM
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Referral Tracking
- Reporting and Analytics
- Rewards Management
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Survey/Poll Management
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
10. Akio.CX
The ultimate Contact Centre software
Customer Experience Software
N/A
N/A
Other Category
- Call Center Software
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
- IVR Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Queue Management
- Call Center
- Call Logging
- Call Recording
- Call Routing
- Phone Key Input
- Survey Manangement
- Text to Speech
- Voice Customization
- Voice Mail
- Communication Management
- Content Creation
- Feedback Management
- Live Chat
- Reporting/Analytics
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
- Escalation
- Feedback Management
- Knowledge Base
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
11. ServiceGuru
Collect and Measure Reviews at the Point of Service
Customer Experience Software
N/A
$99
Other Category
- Customer Experience Software
- Kiosk Software
- Review Management Software
Features
- Analytics & Insights
- Dashboard
- Feedback Management
- Response Management
- Review Notifications
- Social Sharing
- Activity Reservations
- Custom Branding
- Customizable UI
- Remote Access & Monitoring
- Virtual Keyboard
- Customer Segmentation
- Dashboard
- Feedback Management
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
12. Ameyo Engage
Engage on Cloud
Customer Experience Software
N/A
N/A
Other Category
- Call Center Software
- Customer Experience Software
- IVR Software
- Predictive Dialer Software
- Telephony Software
- Workforce Management Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Administrative Control
- Attendance Tracking
- Budgeting/Forecasting
- Contractor Management
- Employee Lifecycle Management
- Employee Scheduling
- Performance Monitoring
- Skills Tracking
- Time Tracking
- Workforce Mobility
- Call Center
- Call Logging
- Call Recording
- Call Routing
- Phone Key Input
- Survey Manangement
- Text to Speech
- Voice Customization
- Voice Mail
- Call Monitoring
- Call Recording
- Call Scheduling
- Call Transfer
- Campaign Management
- Lead Management
- List Management
- Scripts & Surveys
- Voicemail Detection
- Auto-Dialer
- Call Center Management
- Call Monitoring
- Contact Management
- IVR/Voice Recognition
- Predictive Dialer
- Operations Management
- Telemarketing Management
- Voice & Data Integration
- VoIP
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Reporting & Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
13. Userlike
Turn instant chats into long-term customers
Customer Experience Software
Available
Free
Other Category
- Conversational Marketing Platform
- Customer Experience Software
- Live Chat Software
Features
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Action Management
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Survey/Poll Management
- Trend Analysis
- Chatbot
- Human Handover
- Multi-Channel Communication
- Video Chat
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
14. Quiq
Your customers have questions. Your resources are stretched. We can help.
Customer Experience Software
N/A
N/A
Other Category
- Conversational Marketing Platform
- Customer Engagement Software
- Customer Experience Software
- Live Chat Software
- SMS Marketing Software
Features
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Geo Targeting
- Proactive Chat
- Reports & Analytics
- Contact Management
- Mass Texting
- Message Personalization
- Repeating Messages
- Scheduled Messaging
- Communication Management
- Feedback Management
- Live Chat
- Reporting/Analytics
- Self Services
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Sentiment Analysis
- Appointment Scheduling
- Audience Targeting
- Chatbot
- Group Messaging
- Human Handover
- Lead Distribution
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Product Recommendations
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
15. Froged
Give customers a personalized and self serve support
Customer Experience Software
Available
Free
Other Category
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
- Customer Success Software
- Live Chat Software
Features
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
- Alerts/Notifications
- Feedback Management
- Help Desk
- Live Chat
- Self-Service Portal
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
- Operations Management
- Churn Management
- Communication Management
- Community Management
- Feedback Management
- Live Chat
- Reporting/Analytics
- Self Services
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Reporting & Analytics
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
Hire industry experts for your industry-specific software requirements.
Reach out to Hyperlink InfoSystem to leverage the experience and expertise of a Top Software development company for your custom software development requirement.
Get in Touch
16. Dashly
Support Your Customers With Personalized Care
Customer Experience Software
7 Days
$16
Other Category
- Conversational Marketing Platform
- Customer Experience Software
- Live Chat Software
Features
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Sentiment Analysis
- Text Analysis
- Appointment Scheduling
- Audience Targeting
- Chatbot
- Email Automation
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
17. AreTheyHappy
All Social Media and Reviews in one Powerful Platform
Customer Experience Software
14 Days
$49
Other Category
- Customer Experience Software
- Reputation Management Software
Features
- Analytics & Insights
- Campaign Management
- Content Management
- Crisis Management
- Custom Dashboard
- Multi-Channel
- Response Management
- Review Alerts
- Review Generation
- Review Marketing
- Review Monitoring
- Security & Reliability
- Social Monitoring
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Windows
- Mac
- Linux
18. Q One
Powerful yet simple market research platform.
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Market Research Software
Features
- Data Management
- Multi- Channel Distribution
- Panel Management
- Reporting/Analysis
- Statistical Analysis
- Survey Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Operations Management
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
- Android
19. Review Loops
Take Control of your online reviews
Customer Experience Software
7 Days
$99
Other Category
- Customer Experience Software
- Reputation Management Software
Features
- Analytics & Insights
- Campaign Management
- Content Management
- Crisis Management
- Custom Dashboard
- Multi-Channel
- Response Management
- Review Alerts
- Review Generation
- Review Marketing
- Review Monitoring
- Security & Reliability
- Social Monitoring
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Windows
- Mac
- Linux
20. PeopleVine
THE PREMIER SUBSCRIPTION & MEMBERSHIP PLATFORM
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Customer Loyalty Software
Features
- Activity Tracking
- CRM
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Referral Tracking
- Reporting and Analytics
- Rewards Management
- Customer Segmentation
- Dashboard
- Multi-Channel Data Collection
- Operations Management
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
21. Five9
Triple Your Productivity.
Customer Experience Software
N/A
N/A
Other Category
- Auto Dialer Software
- Call Center Software
- Customer Engagement Software
- Customer Experience Software
- IVR Software
- Predictive Dialer Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Operations Management
- Voicemail
- Call Center Management
- Call Recording
- Call Scripting
- Campaign Control
- Contact List
- Lead Management
- Predictive Dialer
- Preview Dialer
- Real Time Reports
- Scheduled Callbacks
- Call Center
- Call Logging
- Call Recording
- Call Routing
- Messaging
- Phone Key Input
- Survey Manangement
- Text to Speech
- Voice Customization
- Voice Mail
- Call Monitoring
- Call Recording
- Call Scheduling
- Call Transfer
- Campaign Management
- Lead Management
- List Management
- Scripts & Surveys
- Communication Management
- Feedback Management
- Response Template
- Reporting/Analytics
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Reporting & Analytics
- Sentiment Analysis
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
22. CallMiner Eureka
Understand your customers. Unlock business value.
Customer Experience Software
N/A
N/A
Other Category
- Call Center Software
- Customer Experience Software
Features
- Campaign Management
- Conference Calling
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
23. CredSpark
CredSpark transforms your content into personalized experiences that generate unique data.
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Talent Management Software
Features
- Competency Management
- Employee Lifecycle Management
- Feedback
- Learning Management
- Performance Management
- Recruitment Management
- Training Management
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
24. Khoros
Online brand communities for big businesses.
Customer Experience Software
N/A
N/A
Other Category
- Community Software
- Customer Engagement Software
- Customer Experience Software
Features
- Activity Feed
- Content Management
- Discussion Boards
- Group Management
- Ideation
- Moderation
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Gamification
- Reporting/Analytics
- Self Services
- Video Support
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
25. GetFeedback
Understand why and take action when it matters most—with our agile customer experience (CX) platform
Customer Experience Software
Available
N/A
Other Category
- Customer Experience Software
- Survey Software
Features
- Analysis Tools
- Automated Responses
- Custom Branding
- Custom Survey URLs
- Email Marketing
- Offline Response Collection
- Question Library
- Supports Multimedia
- Survey Design
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
26. Centercode
Centercode is a cloud-based customer validation solution.
Customer Experience Software
N/A
N/A
Other Category
- Community Software
- Customer Experience Software
Features
- Activity Feed
- Content Management
- Discussion Boards
- Group Management
- Member Directory
- Membership Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
- Linux
27. Smaply
Visualize your customers’ experience
Customer Experience Software
14 Days
N/A
Other Category
- Customer Experience Software
Features
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
28. Ovation
Actionable Guest Feedback that Actually drives revenue.
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Customer Loyalty Software
Features
- Activity Tracking
- CRM
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Reporting and Analytics
- Rewards Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
29. Kangaroo
Engage, Reward and Retain Your Customers with Kangaroo
Customer Experience Software
N/A
$149
Other Category
- Customer Engagement Software
- Customer Experience Software
- Customer Loyalty Software
Features
- Activity Tracking
- CRM
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Referral Tracking
- Reporting and Analytics
- Rewards Management
- Churn Management
- Communication Management
- Community Management
- Feedback Management
- Gamification
- Reporting/Analytics
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
30. CXONCLOUD
No wonder it's creating a revolution in the CX world!
Customer Experience Software
N/A
$39
Other Category
- Customer Experience Software
- Customer Loyalty Software
Features
- Loyalty Program
- Membership Management
- Referral Tracking
- Rewards Management
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
Hire industry experts for your industry-specific software requirements.
Reach out to Hyperlink InfoSystem to leverage the experience and expertise of a Top Software development company for your custom software development requirement.
Get in Touch
31. Crowdvocate
Ensure users are on the path to advocacy and loyalty.
Customer Experience Software
N/A
$1628
Other Category
- Customer Engagement Software
- Customer Experience Software
- Customer Loyalty Software
Features
- Activity Tracking
- CRM
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Referral Tracking
- Reporting and Analytics
- Rewards Management
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Gamification
- Reporting/Analytics
- Video Support
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
32. Remesh
Qualitative insights at quantitative scale.
Customer Experience Software
N/A
N/A
Other Category
- Customer Engagement Software
- Customer Experience Software
- Market Research Software
Features
- Benchmarking
- Data Management
- Multi- Channel Distribution
- Panel Management
- Reporting/Analysis
- Sample Management
- Statistical Analysis
- Survey Management
- Communication Management
- Feedback Management
- Gamification
- Response Template
- Reporting/Analytics
- Video Support
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Operations Management
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
33. ChurnZero
Customer First Customer Focused.
Customer Experience Software
N/A
N/A
Other Category
- Customer Engagement Software
- Customer Experience Software
- Customer Success Software
Features
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Churn Management
- Communication Management
- Content Creation
- Feedback Management
- Reporting/Analytics
- Video Support
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
34. TOTANGO
Run any customer journey, easily and at scale.
Customer Experience Software
Available
Free
Other Category
- Customer Engagement Software
- Customer Experience Software
- Customer Success Software
Features
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Task Management
- Communication Management
- Feedback Management
- Reporting/Analytics
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Predictive Analytics
- Survey/Poll Management
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
35. AnswerDash
AI Self-Service in action by clicking the Q&A tab or the question mark on the right!
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Customer Success Software
Features
- Communication Management
- Customer Engagement
- Task Management
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
36. Amity
Focus on exactly the right customer at exactly the right time.
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Customer Success Software
Features
- Account Management
- Alert/Notification
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Revenue Management
- Task Management
- Action Management
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
Platforms
- Cloud Hosted
- Web-based
37. Kilterly
Survey's to gather in depth data.
Customer Experience Software
N/A
N/A
Other Category
- Customer Engagement Software
- Customer Experience Software
- Customer Success Software
Features
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Churn Management
- Communication Management
- Content Creation
- Feedback Management
- Action Management
- Dashboard
- Feedback Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Mac
38. Salesmachine
Turn product usage into business actions.
Customer Experience Software
14 Days
$75
Other Category
- Customer Experience Software
- Customer Success Software
Features
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Revenue Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
39. WalkMe
Helps organizations onboard, retain and grow their customers.
Customer Experience Software
N/A
N/A
Other Category
- Customer Engagement Software
- Customer Experience Software
- Customer Success Software
Features
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
- Task Management
- Churn Management
- Content Creation
- Feedback Management
- Response Template
- Reporting/Analytics
- Action Management
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Survey/Poll Management
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
40. Brightback
Auto-trigger customer-saving workflows and provide insights on where you need to improve.
Customer Experience Software
N/A
$1000
Other Category
- Customer Experience Software
- Customer Success Software
Features
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Revenue Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
41. CFN Insight
Journey mapping software that drives customer success.
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Customer Success Software
Features
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
42. BlueX
A Survey Software For Anyone.
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
- Market Research Software
- Survey Software
Features
- Analysis Tools
- Automated Responses
- Campaign Management
- Email Marketing
- Question Library
- Skip Logic
- Supports Multimedia
- Survey Design
- Data Management
- Multi- Channel Distribution
- Panel Management
- Reporting/Analysis
- Sample Management
- Statistical Analysis
- Survey Management
- Feedback Management
- Predictive Analytics
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
- Windows
43. Smartsupp
Same traffic, more sales
Customer Experience Software
Available
Free
Other Category
- Customer Experience Software
Features
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
44. Startquestion
Increase customer satisfaction and customer loyalty
Customer Experience Software
14 Days
$49
Other Category
- Customer Experience Software
- Customer Loyalty Software
Features
- Activity Tracking
- CRM
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Referral Tracking
- Reporting and Analytics
- Rewards Management
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
45. Gnatta
A fully-rounded customer journey.
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
Features
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
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46. Get More Reviews
Grow Online Reviews For Your Business
Customer Experience Software
14 Days
$99
Other Category
- Customer Experience Software
- Review Management Software
Features
- Campaign Management
- Dashboard
- Feedback Management
- Response Management
- Response Templates
- Review Generation
- Review Monitoring
- Review Notifications
- Social Sharing
- Dashboard
- Feedback Management
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
47. StoryTap
Video stories that humanize your digital brand and drive results
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
Features
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Operations Management
- Sentiment Analysis
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
48. Flow CX
Customer experience is the new battleground.
Customer Experience Software
N/A
N/A
Other Category
- Customer Experience Software
Features
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
49. Tatvam
A Voice of the Customer Solution for Improving Customer Experience
Customer Experience Software
N/A
$600
Other Category
- Customer Experience Software
Features
- Customer Segmentation
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
50. Feature Monkey
The user feedback management tool for building better products
Customer Experience Software
N/A
$5
Other Category
- Customer Experience Software
Features
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
Platforms
- Cloud Hosted
- Web-based