eGain Solve
Customer engagement hub suite.
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Category
- Call Tracking Software
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
Features
- Alerts/Notifications
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- CRM Integration
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Communication Management
- Feedback Management
- Response Template
- Reporting/Analytics
- Self Services
Platforms
- Cloud Hosted
- Web-based
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