Clarabridge
Actionable Insights from Every Customer Interaction, in One Platform
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Category
- Business Intelligence Software
- Customer Experience Software
- Customer Service Software
- Data Extraction Software
- Social Media Management Software
Features
- Ad Hoc Analysis
- Benchmarking
- Key Performance Indicators
- Strategic Planning
- Trend/Problem Indicators
- Alerts/Notifications
- Live Chat
- Data Cleansing
- Disparate Data Collection
- Document Extraction
- Email Address Extraction
- Schedule Extraction
- Unstructured Data Extraction
- Brand Tracking
- Campaign Management
- Customer Engagement
- Multi-Account Management
- Social Media Monitoring
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
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